At Hawthorne Digital, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, request a quotation or use our services.

1. Information We Collect

When you use our website or contact Hawthorne Digital, we may collect information such as:

• Your name

• Business or organisation name

• Email address

• Telephone number

• Information you provide through our contact or quotation forms

• Information relating to your website or services

• Information contained within communications with us

• Technical information about how you use our website, such as your IP address, browser and device type

We only collect information that is reasonably necessary to provide our services and operate our business.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests

• Provide and manage our services

• Communicate with you about your project or services

• Provide website, domain and email support

• Manage support requests through Bracket

• Improve our website and services

• Protect our website and systems

• Meet our legal and regulatory obligations

We do not sell your personal information.

3. Bracket

Bracket is Hawthorne Digital's client support system.

If you use Bracket, we may process information such as your name, email address, membership or account information and details of support requests you submit.

This information is used to manage your support requests, provide updates and communicate with you about the services we provide.

4. Wix

Our website is built and hosted using Wix. Information submitted through our website may therefore be processed and stored using Wix's systems.

Wix may also use cookies and similar technologies to provide website functionality, security and other services.

For more information about how Wix handles personal information, please refer to Wix's own privacy policy.

5. Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.

Where required, we will request your consent before using non-essential cookies.

You can manage your cookie preferences through the options provided on our website.

6. Keeping Your Information Secure

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

However, no online service can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including where we need to keep information to meet legal or business requirements.

When information is no longer required, we will take reasonable steps to securely delete it.

8. Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information

• Request restriction of certain processing

• Object to certain uses of your information

• Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact Hawthorne Digital.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how Hawthorne Digital handles your personal information, please contact us through our website.

If you are unhappy with how we have handled your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.