Hawthorne Digital ("we", "us", or "our") provides website design, website support, website maintenance, hosting, domain services, email hosting, graphic design and related digital services.
By accepting a quotation, placing an order, purchasing a service, instructing us to begin work, or using our Bracket customer portal, you agree to these Terms & Conditions.
1. Definitions
For the purposes of these Terms & Conditions:
"Hawthorne Digital" – Hawthorne Digital, the provider of the Services described within these Terms & Conditions.
"Client" – The individual, business, organisation or other entity purchasing or using our Services.
"Parties" – Hawthorne Digital and the Client together.
"Services" – Any services provided by Hawthorne Digital, including website design, website development, website support, maintenance, hosting, domain services, email hosting, graphic design and related services.
"Project" – A specific piece of work agreed between Hawthorne Digital and the Client.
"Quotation" / "Quote" – A written quotation, proposal, email, form or other written confirmation setting out the Services to be provided and the agreed price.
"Website" – A website designed, developed, maintained or hosted by Hawthorne Digital.
"Content" – Text, images, photographs, videos, logos, documents, data or other materials supplied by the Client or used as part of a Project.
"Bracket" – Hawthorne Digital's customer portal, which allows Clients to raise requests, track progress, receive updates, manage aspects of their Website and access other available Services and information.
"Request" – A support, amendment, maintenance or other Service request submitted through Bracket.
2. Payment and Cancellation
Unless otherwise agreed in writing, the Client shall pay any required deposit or initial payment specified within the relevant Quotation before Hawthorne Digital begins work.
Hawthorne Digital reserves the right not to begin any Project until the required payment has been received in full.
The remaining balance shall be payable in accordance with the payment terms stated on the relevant Quotation or invoice.
If the Client cancels a Project after work has commenced, Hawthorne Digital shall be entitled to charge for work completed and reasonable costs or expenses incurred up to the date of cancellation.
Any deposit may be non-refundable where it has already been used to cover work, resources, third-party costs or other expenses.
3. Maintenance and Support
Ongoing website maintenance, amendments or support will only be included where specifically stated within the Client's Quotation, package or Service agreement.
Where work is not included within an existing Service, Hawthorne Digital may charge for the work at its current applicable rate.
Maintenance and support may include website updates, content amendments, technical assistance, troubleshooting, security-related maintenance, software updates and other agreed website support.
Ongoing SEO Services are not included unless specifically stated within the original Quotation or separately agreed and paid for.
Hawthorne Digital will make reasonable efforts to correct technical or typographical errors caused directly by Hawthorne Digital. We reserve the right to charge for corrections relating to errors or issues caused by the Client, a third party, malicious modification, third-party software, hosting issues or changes made after completion or approval.
4. Completion of Work
Hawthorne Digital will complete a Project in accordance with the specifications previously agreed with the Client.
Hawthorne Digital will not charge more than the amount previously agreed unless the Client changes or adds to the agreed specification. Any changes that increase the cost of the Project will be communicated to the Client before the additional work is undertaken.
Once a Project is substantially complete, the Client will be notified and given the opportunity to review the work.
The Client should notify Hawthorne Digital of any issues relating to the agreed specification within 7 days of being notified that the Project is ready for review.
Any issues not reported within the 7-day review period may be deemed approved and the Project considered completed.
Changes requested after approval may be charged separately.
Final payment is due in accordance with the payment terms stated on the relevant Quotation or invoice. Outstanding Project invoices must be paid in full before a Website is transferred to a Client-controlled hosting platform or made live on the Client's hosting environment, unless otherwise agreed in writing.
Where the Client chooses to delay the launch of a completed Website, the Website may still be considered completed and the final payment may remain due.
Where the Client chooses to self-host the Website, full payment must be received before the Website is transferred to the Client's chosen hosting platform, unless otherwise agreed in writing.
5. Supply of Materials and Content
The Client is responsible for supplying all materials and information required for Hawthorne Digital to complete a Project in accordance with the agreed specification.
Such materials may include photographs, written copy, logos, branding, videos, documents and other Content.
The Client confirms that they have the necessary rights, permissions and licences to use and provide such Content.
Where the Client's failure to supply required materials or information causes a delay to a Project, Hawthorne Digital shall have the right to extend previously agreed deadlines by a reasonable amount.
The Client is responsible for ensuring that Content supplied to Hawthorne Digital does not infringe the intellectual property, privacy or other rights of any third party.
6. Overdue Payments
If payment has not been received by the due date, Hawthorne Digital reserves the right to suspend ongoing work and relevant Services until the outstanding balance has been received.
This may include the suspension or restriction of Website Support, hosting, Bracket, domain-related Services, email hosting or other Services provided by Hawthorne Digital.
Suspension or restriction of Services does not remove the Client's obligation to pay any outstanding amounts.
Where permitted by law, Hawthorne Digital reserves the right to recover reasonable costs associated with recovering overdue payments.
7. Intellectual Property Rights
Unless otherwise agreed in writing, intellectual property rights in materials created by Hawthorne Digital shall remain the property of Hawthorne Digital until all outstanding invoices relating to the Project have been paid in full.
This may include Website designs, graphics, original code, templates, design concepts, systems, processes and other materials created by Hawthorne Digital.
The Client may not copy, publish, distribute, resell or commercially exploit Hawthorne Digital's proprietary materials without prior written permission.
The Client retains ownership of intellectual property supplied by the Client, including existing branding, logos, photographs, written Content and other materials owned by the Client.
The Client grants Hawthorne Digital permission to use such materials for the purpose of providing the agreed Services.
8. Licensing
Once Hawthorne Digital has received full payment of all outstanding invoices relating to a Project, the Client will receive the rights and access specifically agreed within the relevant Quotation.
Where third-party software, plugins, themes, fonts, images or other licensed materials are used, those materials remain subject to the relevant third-party licences and terms.
Access to Hawthorne Digital's proprietary systems, software or internal tools does not transfer ownership of those systems or their underlying intellectual property to the Client.
9. Hosting, Domains and Email
Where Hawthorne Digital provides website hosting, domain registration, domain management or email hosting, these Services may rely on third-party providers.
Domain names remain subject to the rules and policies of the relevant domain registrar or registry. Hawthorne Digital cannot guarantee that a particular domain name will remain available for registration or renewal.
The Client is responsible for providing accurate information required for domain registration and related Services.
Hawthorne Digital will make reasonable efforts to maintain the availability of hosted Services but cannot guarantee uninterrupted or error-free availability.
Where invoices remain unpaid, Hawthorne Digital reserves the right to suspend relevant hosting, domain or email Services, subject to applicable laws and the terms of the relevant Service.
10. Bracket Customer Portal
Bracket is Hawthorne Digital's customer portal and management system, provided to Clients as part of applicable Services.
Bracket may allow Clients to:
Raise website support and amendment Requests
Track the progress of Requests
Receive updates and notifications
Manage aspects of their Website
View relevant Project information
Access available Service information
Where Bracket is provided to the Client, it should be used as the primary method for submitting website support and amendment Requests unless Hawthorne Digital has agreed otherwise.
Submitting a Request does not guarantee immediate completion. Requests will be reviewed and prioritised according to their urgency, complexity, available resources and the Client's applicable Service.
Requests that fall outside the Client's agreed Service may be subject to an additional quotation or charge.
The Client is responsible for keeping their Bracket login details secure and must not share their account access with unauthorised individuals.
The Client must not attempt to access another Client's account, interfere with Bracket's security, upload malicious software, reverse engineer Bracket or otherwise misuse the platform.
Hawthorne Digital reserves the right to restrict or suspend Bracket access where we reasonably believe that the platform has been misused, a security risk exists or the Client's relevant Services have ended.
11. Bracket Availability and Data
Hawthorne Digital will make reasonable efforts to keep Bracket available and operational but cannot guarantee uninterrupted availability.
Bracket may occasionally be unavailable due to maintenance, updates, technical issues, security measures, hosting issues, third-party services or circumstances outside of our reasonable control.
Hawthorne Digital may introduce, change, improve or remove features from Bracket from time to time.
Information submitted through Bracket may include Requests, Website information, files, messages, Project information and other information required to provide our Services.
Such information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
The Client remains responsible for ensuring that they have the necessary rights and permissions to upload or provide Content through Bracket.
12. Third-Party Services
Some Websites and Services provided by Hawthorne Digital may rely on third-party services, software, plugins, applications, hosting providers, payment providers, domain registrars or email providers.
Hawthorne Digital is not responsible for changes, interruptions, failures, price increases, compatibility issues or termination of third-party Services.
Third-party Services may have their own Terms & Conditions, Privacy Policies and licensing requirements.
Where a third-party service becomes unavailable or incompatible, Hawthorne Digital will, where reasonably possible, advise the Client and may recommend an alternative solution.
Any additional work required to replace or modify a third-party Service may be chargeable.
13. Security, Backups and Liability
Hawthorne Digital will take reasonable steps to protect the security of the Websites and Services we provide.
However, no Website, online platform or internet-connected Service can be guaranteed to be completely secure.
Where backups are included as part of a Hawthorne Digital Service, we will make reasonable efforts to maintain appropriate backups. Backups are provided as a precaution and do not guarantee that every file, piece of data or previous version of a Website can always be restored.
The Client remains responsible for retaining copies of important Content and information where appropriate.
Hawthorne Digital shall not be responsible for losses, delays or failures caused by circumstances outside of our reasonable control, including third-party service failures, hosting issues, domain registry issues, cyber attacks, internet outages, Client actions or failures, or other circumstances outside our control.
Nothing within these Terms & Conditions excludes or limits liability where doing so would be unlawful.
14. Privacy, Confidentiality and Complaints
Hawthorne Digital will process personal information in accordance with applicable UK data protection legislation and our Privacy Policy.
Both Hawthorne Digital and the Client agree to keep confidential information received from the other Party confidential, except where disclosure is required to provide the agreed Services, required by law or the information is already publicly available.
If the Client is dissatisfied with any Service provided by Hawthorne Digital, they should contact us as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.
Complaints relating to Website Support or ongoing Services may also be submitted through Bracket where applicable.
15. Termination, Governing Law and Changes
Hawthorne Digital may suspend or terminate Services where the Client seriously breaches these Terms & Conditions, repeatedly fails to make payment, uses our Services unlawfully, attempts to compromise our systems or creates a serious risk to Hawthorne Digital, its Clients or third parties.
Termination does not remove the Client's responsibility to pay outstanding invoices or charges incurred before termination.
Bracket access may be removed when the Client's relevant Hawthorne Digital Services have ended.
These Terms & Conditions and any agreement between Hawthorne Digital and the Client are governed by the laws of England and Wales.
Any disputes arising from or relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable statutory rights.
We may update these Terms & Conditions from time to time to reflect changes to our Services, Bracket, business practices or legal requirements. Any updated version will be published on this page and will take effect upon publication, unless otherwise stated.
16. Contact Us
If you have any questions regarding these Terms & Conditions, our Services or Bracket, please contact us:
Terms & Conditions
Last updated
September 6, 2026 at 6:20:42 PM